OkeBet Agent Privacy Policy – How Your Data Is Handled in the Philippines

When you register an account on okebet agent, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment method details. We also collect information generated by your use of the platform, such as login timestamps, device type, browser version, IP address, and the pages or game sections you visit during each session. Payment-related data — including transaction amounts, deposit and withdrawal records, and payment provider references — is recorded to maintain accurate account histories and to comply with financial record-keeping requirements applicable in the Philippines. If you contact our support team, the content of those communications may also be retained as part of your account record. We do not collect sensitive personal information such as government-issued ID numbers unless you are required to complete identity verification as part of our responsible gaming or anti-fraud procedures. All data collection is limited to what is reasonably necessary to operate the platform, process your transactions, and keep your account secure. You can review what data is held on your account at any time by following the process described in the section below on your rights.

The personal data we hold is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and deliver the casino, slot, sports betting, and VIP services available on the platform. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and updates to platform policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Session and device data is used to detect unusual login activity, prevent unauthorised access, and investigate any reports of fraud or account misuse. Aggregated and anonymised usage data may be analysed to improve platform performance, identify popular game categories, and optimise the mobile experience for members in the Philippines. We do not use your personal data to build profiles for sale to third-party advertisers, and we do not share individually identifiable data with marketing partners. Where we are required by law or by a regulatory authority in the Philippines to disclose account information, we will comply with that obligation and, where permitted, notify you that such a disclosure has been made. Any new use of your data that falls outside the purposes described in this policy will be communicated to you before it takes effect.

Your personal data is not sold, rented, or traded to any third party for commercial purposes, and this commitment applies regardless of the circumstances under which you use the platform. We do share limited data with trusted service providers who assist in operating the platform — these include payment processors, identity verification services, and technical infrastructure providers — and all such providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. In cases where a regulatory body, law enforcement agency, or court in the Philippines issues a lawful request for account information, we are obligated to comply and will do so in accordance with applicable data protection law. If the platform undergoes a change of ownership or a corporate restructuring, member data may be transferred to the new entity as part of that process, and affected members will be notified in advance wherever this is legally permissible. We do not transfer personal data to countries outside the Philippines unless adequate data protection safeguards are in place and the transfer is necessary to deliver a service you have requested. Any third party that receives your data is prohibited from using it for any purpose other than the one for which it was disclosed. If you have questions about specific data-sharing arrangements, the FAQ page is the best starting point for general queries.

We apply industry-standard technical and organisational measures to protect the personal data we hold, including encrypted data transmission, access controls that limit which staff can view account information, and regular reviews of our security practices. Passwords are stored in hashed form and are never accessible in plain text by platform staff or systems. While we take these precautions seriously, no online platform can guarantee absolute security against all possible threats, and members are encouraged to use strong, unique passwords and to avoid accessing their accounts on shared or public devices. If you believe your account has been accessed without your authorisation, you should change your password immediately and contact the support team — details are available on the FAQ page. We conduct periodic security assessments to identify and address vulnerabilities, and any confirmed data breach that affects member accounts will be reported to the relevant authorities and to affected members in accordance with applicable law in the Philippines. Two-factor authentication and additional verification steps may be applied to your account in circumstances where unusual activity is detected. Keeping your contact details up to date in your account settings helps ensure that security alerts reach you promptly.

As a member based in the Philippines, you have the right to request access to the personal data we hold about you, to ask for corrections if any information is inaccurate, and to request deletion of your data subject to any legal retention obligations that apply to the platform. Requests to access or correct your data can be submitted through the support channels described on the FAQ page, and we aim to respond within a reasonable timeframe in accordance with applicable data protection requirements. If you wish to close your account and request deletion of your personal data, please be aware that certain transaction records may need to be retained for a defined period to comply with financial regulations applicable in the Philippines, even after your account is closed. You also have the right to object to certain types of data processing and to withdraw consent where processing is based on consent — withdrawing consent will not affect the lawfulness of processing that took place before the withdrawal. If you believe your data rights have not been respected, you may raise a complaint with the relevant data protection authority in the Philippines. We are committed to handling all data rights requests fairly, transparently, and without undue delay. For a full overview of how to exercise your rights, visit the FAQ page or review our Terms and Conditions.

This privacy policy may be updated from time to time to reflect changes in how the platform operates, changes in applicable law in the Philippines, or improvements to our data handling practices. The most current version of this policy will always be available on this page, and the date of the most recent update will be indicated at the top of the document. When material changes are made — meaning changes that significantly affect how your data is used or your rights as a member — we will notify you through the platform's standard communication channels before the changes take effect. Continued use of the platform after a policy update has been published constitutes your acceptance of the revised terms. If you do not agree with an update to this policy, you should stop using the platform and contact the support team to discuss your account options. We encourage all members to review this page periodically so that you remain informed about how okebet agent handles your personal information. For any questions about this policy or how it applies to your specific situation, the FAQ page is the recommended first point of contact.